Simpsons Premium - Delivery schedules and costs

Delivery Information - UK & Ireland
Delivery Information - Elsewhere
Countries to which we deliver

Order placed on	Time	We expect your delivery will arrive on*
Monday	Before noon	Tuesday
	After noon	Wednesday
Tuesday	Before noon	Wednesday
	After noon	Thursday
Wednesday	Before noon	Thursday
	After noon	Friday
Thursday	Before noon	Friday
	After noon	Monday
Friday	Before noon	Monday
	After noon	Tuesday
Saturday	Any time	Tuesday
Sunday	Any time	Tuesday
Public holidays	Any time	Next working day plus one

* deliveries to postcodes HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, IM, GY, JE and Republic of Ireland will arrive one working day later than shown.
Public holidays will delay your order by one or two days.

Our standard delivery charge to most of the UK is £3.95 per order no matter how many bags are ordered.
Delivery costs to zones C, D & E is based on the weight of the order as shown below.

	Zone		Delivery Charge (per order)	Enter your UK postcode here to check our delivery charge

	A	)	£3.95 flat charge
	B	)	£3.95 flat charge

	C		£9.95 up to 30kg + 38p per kilo over 30kg *

	D	)	£12.95 up to 30kg + 50p per kilo over 30kg **
	E	)	£12.95 up to 30kg + 50p per kilo over 30kg **

	Isles of Wight & Scilly		£10.95 flat charge
(Click the map to enlarge it)
(Click the map to enlarge it)	* maximum charge of £75 & weight of 500kg ** maximum charge of £85 for Zone D, £95 for Zone E & weight of 500kg for both

Order placed on	Time	Your order will be despatched on ..
Monday	Before noon	Same day
	After noon	Tuesday
Tuesday	Before noon	Same day
	After noon	Wednesday
Wednesday	Before noon	Same day
	After noon	Thursday
Thursday	Before noon	Same day
	After noon	Friday
Friday	Before noon	Same day
	After noon	Monday
Saturday	Any time	Monday
Sunday	Any time	Monday
UK Public holiday	Any time	Our next working day
		.. and arrive within 3 to 6 working days *

* Public holidays in the UK or any country through which your order travels, may delay your order.

Outside of the UK (see the 'Countries to which we deliver' tab above), our standard delivery charge is £23 for every two bags (or less) ordered.
For example:

Total Bags Ordered	Delivery Charge	Total Bags Ordered	Delivery Charge
1	£23	5	£69
2	£23	6	£69
3	£46	7	£92
4	£46	8	£92
		and so on .............

We deliver to UK and Ireland and most* other countries in the European Union.

* Here is a full list of the countries to which we can deliver:-
	Austria	Monaco
	Belgium	Netherlands
	Czech Republic	Norway
	Denmark	Poland
	Finland	Portugal
	France	Slovakia
	Germany	Slovenia
	Hungary	Spain
	Ireland	Sweden
	Italy	United Kingdom
	Luxembourg

IF YOU WANT TO SPEAK TO US

Please call us on the number on our Contact Us page. Our normal business hours are 09:00 to 17:00 UK time.

PHOTOGRAPHS

We do our very best to show you a good representation of what you are buying. Sometimes the reality may look slightly different due to the limitations and variations of the internet and web browsers.

If you have any concerns, we will be happy to provide any information both before and after your purchase

PAYMENT

We accept credit and debit card payments by Mastercard, Visa, Visa Debit, Switch, Delta, Maestro and American Express. We process online card transactions via Sage Pay, the leading independant credit card processing company in the UK.

If your card is issued in a currency other than GBP (£), your credit card company will convert the transaction into your own currency. Queries about the exchange rate applied should be referred to them.

We regret that we do not accept payment by cheque.

EMAILS

We confirm your order by email within 10 to 15 minutes of you placing it with us and most email providers deliver it to you shortly afterwards - though some can take longer than others. If you are not receiving our emails it could be that your email provider is putting them into your 'junk' or 'spam' email folder in error, please check there. We never send out junk or spam emails.

Although we be certain that we have sent the email, we can never know what has happened to it once it has left us. It may help to avoid this happening if you:-

Please ensure that 'simpsonspremium.com' is shown as a trusted domain name (sometimes called a Safe Sender) in your email program or on your email service. Please also add 'sales@simpsonpremium.com' to your address book/contacts.

In Microsoft Outlook® and Outlook Express®, go to Actions. Junk Email Options, select the Safe Senders tab then click on 'Add' button and type in simpsonspremium.com, then click Ok and Ok again.
For Hotmail and Windows Live mail, sign in to your mail service, click 'Options' (top right), then 'More Options' and then click 'Safe and blocked senders' under the Junk e-mail heading, then 'Safe senders'. Type @simpsonspremium.com to the box marked 'Sender or domain to mark as safe:' and click the Add to List button.
For Google Mail (Gmail) you should sign in to your Google Mail and add sales@simpsonspremium.com to your Contacts. Also create a filter (top line of page next to the Search the Web button) with 'sales@simpsonspremium.com' in the 'From' box, click Next Step, then tick the 'Never send it to Spam' and then click the Create Filter button.
For Yahoo you should add sales@simpsonspremium.com to your Contacts and ensure that Yahoo's SpamGuard system is not set to send our emails into your Spam-box. Check out Yahoo's help pages for more information.