Welcome to our FAQ's page.
If your question isn't answered here, please feel free to Contact Us
What is the best food for my dog?
We often get asked this question and our answer always remains the same, whichever suits your dog. Some dogs do extremely well on Chicken & Brown Rice whilst others do better on a grain free diet. If you need advice for what best suits your dog please email us with more information about them and we can advise the best diet we believe would be suitable.
Can I feed my Puppy the Adult Food?
We always advise to feed puppies on Puppy food. These foods are usually more nutrient dense and contain more calories that growing puppies need.
My Dog is a fussy eater will your foods help?
Unfortunately a lot of eating problems are more due to a behavioural problem rather than the fact the dog doesn’t like the food. Dogs can use food as a way of dominating their owner and when you swap and change foods to please them this then exacerbates the problem. Some dogs like the food dry while others may prefer a little warm water. For help with fussy dogs we recommend following our feeding tips.
My Dog has loose stools which food would you recommend?
We recommend that you try a totally different diet to what you have tried in the past. If your dog has always been fed grain based diets then we would advise to try the Sensitive range as this doesn’t contain mixed protein sources.
My dog has itchy skin what food would you recommend?
We would recommend a totally different diet to what your dog has currently tried. Usually grain free diets are best for dogs with skin problems such as the Sensitive Salmon & Potato, which is rich in omega oils, or the Venison & Rabbit which is a unique and novel source of protein. You would also need to change any treats you are currently feeding to grain free.
Do you do a Large Kibble for dogs?
All our kibbles are suitable for all breeds of dogs and we have breeds from Chihuahua’s through to St Bernard’s doing very well. A lot of Large Breed kibble contain added joint packs (Glucosamine, Chondroitin and MSM) but we include these in all the dry products as standard.
My Cat is fussy will your dry food be suitable?
Our 90/10 cat food is the first in the UK and Europe to contain such a high proportion of meat. Cats are carnivores and need meat in their diets not only to thrive but to survive and they are therefore more drawn to foods which contain meat as the main source.
What is the difference between the 80/20 and 60/40 Range?
The 80/20 has a higher meat content than the 60/40 range. The 60/40 range has novel protein sources and we have removed the Egg and Brewer’s Yeast for extra sensitive dogs.
Why is the food lighter or darker in colour to the last bag?
Because our foods are natural and contain no preservatives the colour can vary from batch to batch and this is due to the variation in raw materials. This has no effect on the nutritional performance of the product.
My dog suffers from Colitis are any of your Products suitable?
In the first instance we would always recommend that you consult with your vet to rule out any underlying health issues. But in our experience the majority of cases of colitis can be corrected through feeding the correct diet. We would recommend to cut back on fattier foods, as this can be one of the main causes. It is usually best to feed protein sources such as Chicken, Turkey or Salmon and to keep to grain free food and treats. We would recommend to try the Adult Sensitive Chicken or Salmon or the Adult 60/40 Venison & Rabbit.
Another cause of colitis can be overfeeding so it is always wise to weigh out your dog’s food to make sure you are feeding the correct amount. Measuring cups can be misleading as all foods weigh differently due to size and density of the kibble and this can even occur from batch to batch of the same product, so weighing it out is important.
The amounts quoted on the feeding guidelines are usually if you are feeding nothing else so if you are adding wet food or giving treats then we would recommend you cut back on the amount you are feeding . If you are unsure of the amount to feed then we would recommend emailing through all the details of your pet and we can work out an estimated guide for you.
My dog is getting older when do I change to “Senior” Food ?
A lot of brands recommend changing to Senior Food when your dog reaches 7 years old.
However all breeds of dogs age differently. It is often said that a dog turns senior when it is reaching the last quarter of its life and because different sizes and breeds have different life spans then the age they reach their senior years can vary. As giant breeds generally don’t live as long as toy breeds then these dogs would be classed as senior much sooner. As a general rule dogs, such as the Bullmastiff, would be classed as senior around 6 to 7 years old, the Labrador retriever would be classed as senior between 7 and 10 years old and the Chihuahua between 10 and 13 years old.
As dogs get older their metabolism can slow down and same as us humans can start to gain weight, particularly if they are no longer as active. Senior diets often have reduced calories and fats and in the case of our senior diet it has twice as much joint pack as our other foods. Another one of our products that we recommend for the Senior Dog is our Adult Sensitive Salmon & Potato. With all the high levels of omega oils this can be very good for aging joints along with the 80/20 products, which are usually good for dogs prone to gaining weight easily.
I have a voucher code but this doesn’t work at the checkout?
Voucher codes only work if you have an account on the system. Unfortunately they aren’t available for Guest Checkout. You will need to create an account on the system. Make sure you put the voucher in exactly as shown on front. If you still have problems please email us the code with the expiry date so we can look into the matter further.